01. DO YOUR WATCHES AND JEWELS COME WITH OFFICIAL GUARANTEE?
All our products are brand new and 100% authentic and accompanied by their official presentation box, certificate of authenticity and international guarantee.
02. DO YOUR PRODUCTS COME IN BOXES?
Yes, all our products come in the box and official packaging of the brand.
03. DO YOU SELL REPLICA WATCHES?
No. All our products are brand new and come directly from the brand with their instructions, original packaging and valid guarantee for total customer satisfaction.
04. DO YOU TAKE ANY MEASURES TO ENSURE PAYMENT WITH CREDIT CARD?
The confidentiality of your credit card details while you are paying is fully guaranteed. Payments done with Visa/Mastercard/American Express/Paypal are made via the encrypted protocol SSL 128 bits with secure servers. Your credit cards details are not stored on our server.
01. WHAT IF I AM NOT AT HOME WHEN THE ORDER ARRIVES?
Si no estás en casa cuando la empresa de mensajería realiza la entrega de tu pedido, te dejarán una nota en el buzón indicando que han pasado a realizar la entrega y en la nota estará especificado un número de referencia.
Puedes telefonear a la empresa de transporte y acordar día y hora para una segunda entrega o bien puedes ir tú mismo a recoger el paquete en la oficina más cercana de mensajería. Por razones de seguridad todos nuestros envíos requieren ser firmados por el receptor.
02. WHAT IF I RECEIVE THE ORDER AND I DON´T LIKE THE ITEM?
If you are not at home at the time your order is going to be delivered, the transport company will leave you a missed delivery attempt note with a reference number.
You can telephone them and decide if you want a second attempt delivery or you prefer to pick it up at your local sorting office. For security reasons all our shipments require a reception signature.
03. WHAT IF MY WATCH STOPS WORKING?
If your product is damaged during the warranty period, please contact us and we will help you to manage the use of it. You can also contact directly the Technical Service of the brand closest to your home that you can find in the book of instructions-warranty that accompanies the product. Our goal is to provide a fully satisfactory after-sales service.
COMPANY & CUSTOMERS
01. CAN YOU DELIVER DURING WEEKENDS?
Unfortunately, we cannot deliver during weekends.
02. DO YOU SHIP TO INTERNATIONAL LOCATIONS?
Yes, we do. Just check out as usual and select your country.
03. DO YOU DELIVER TO WORK ADDRESSES?
Yes, we can without any problem. Just specify it in the check out.
04. DO YOU HAVE STOCK OF ALL THE WATCHES AND JEWELLERY SHOWED IN YOUR WEBSITE?
Watches and jewellery shown as available are currently on stock.
05. HOW DO YOU SEND THE ITEMS?
For domestic shipments we use a next-day delivery service with CorreosExpress. For international shipments we use an express delivery service with Fedex.
06. WHICH IS THE DELIVERY COST?
Delivery is free of charge for all orders to Spain Peninsula from 55€ onwards and to Europe from 120€ onwards. For the rest of the orders delivery costs are calculated in the checkout process.
07. CAN I PLACE AN ORDER BY TELEPHONE?
Yes. You can place an order by simply calling us at +34 93 722 09 06, from Monday to Friday from 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:30 p.m. Please note that when placing an order by phone the only payment method available is bank transfer.
08. ARE YOU AN OFFICIAL SUPPLIER OF THESE WATCHES??
Yes. Clicktime Group S.L.U. is an official supplier for all of our watch and jewellery brands showed in our web. Clicktime has become the watch leader retailer and Spain’s most popular watch website. You can be sure we are official dealers of the brands listed on this website.
09. HOW CAN I GET IN TOUCH WITH YOU?
You can use our contact form that you will find at the bottom of our website or by calling us on +34 93 722 09 06.