Get to know all of the information about your shipments. Take a look at our conditions and purchase your products with all of the confidence.
Once your order has been dispatched from our facilities, you will receive an email with the tracking number of your shipment and the shipping company used so that you can follow up at all times.
Delivery times will depend on the availability of each product, which is indicated in the product page. Orders that include several items will be made in a single shipment and the delivery time will belong to the article with a longer delivery time.
Please note that all orders received after 1pm will be processed the next day, so the delivery days of each product will start counting from the time the order is processed.
Delivery times vary among 24 and 72 hours. In rural areas delivery time may be delayed.
We cannot guarantee these delivery times, although we try to ensure that shipping companies fulfill them whenever it is possible.
Orders from the Canary Islands, Ceuta, Melilla and countries outside the European Union can be affected by customs and this could imply the payment of custom duties, which are on your end.
However, the percentage of deliveries controlled by customs is very low but we think our clients must be aware of it.
Shipping is free for all the orders to Spain Peninsula from 55 € onwards. Shipments to the European Union are free from 120 € onwards. The rest of the shipping costs will vary or may also be free depending on the product price. You will be able to see the cost of shipment of your order before ending the payment by the automatic calculation of our server.
The customer will have up to 24 hours as of the reception of the order to check the products have been received properly. After these 24 hours no claims will be accepted for flaws or failures with the shipment.
An order will be considered as delivered when the delivery receipt has been signed by the customer. It is in the next 24 hours that the customer must verify the status of the products and expose all objections that may exist.
In case of receiving a product damaged by the transport, please proceed to contact us within the first 24 hours in order to file a claim with the shipping company. Moreover it is advisable to report the shipping company about the damage using the following contact phones:
-CorreosExpress: +34 902 122 333
-FedEx: +34 902 100 871
All orders that have been made within the European Union are charged with VAT. For orders outside the European Union, VAT can be refunded once the order has been processed. You just need to contact us and we will make the refund of the VAT without any problem.
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