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Returns and exchanges

Returns

At Clicktime we try to describe every item as accurately as possible and display it with many images so you can have a real idea of how the product looks like. However, if once you receive your order, the item is not what you expected, you can return or change your purchase. You have up to 14 business days from the reception of the product to return or exchange your order.

Once you have filled out and sent the return form that you will find in the section "Returns and exchanges" in your account, you will receive the instructions so that you can send it to our facilities:

Clicktime.eu
Rambla 174, 2º 4ª
08201 Sabadell (Barcelona)
España

All merchandise must be returned with its original packaging, warranty and instructions manual. The item must be in sellable conditions and should not show traces of use, otherwise we reserve the right to refuse the refund. Remember to attach a copy of your order so we can easily identify you.

Shipping costs of return are at your own. Feel free to choose and use the shipping company that best suits your needs or offers you the most competitive prices.

Once we receive the product and check that it is in perfect conditions, we will proceed to refund you. If we need to refund you via bank transfer a sum of 3€ will be deducted from the total as a means of cost of the wire transfer.

Until we will not receive the product we will not be able to issue the refund.

Exchanges

If once you receive the product you prefer to change it for whatever reason, you can fill out the return form that you will find in the section "Returns and changes" in your account and you will receive the necessary instructions to proceed with your exchange.

Please specify which is the new item you want to receive and add a note to the parcel you are returning.

Once we receive it, we will contact you to process the new order.