At Clicktime we try to describe every item as accurately as possible and display it with many images so you can have a real idea of how the product looks like. However, if once you receive your order, the item is not what you expected, you can return or change your purchase. You have up to 30 business days from the reception of the product to return or exchange your order.
Once you have filled out and sent the return form that you will find in the section "Returns and exchanges" in your account, you will receive the instructions so that you can send it to our facilities:
Clicktime Group S.L.
Rambla 174, 2º 4ª
08201 Sabadell (Barcelona)
All merchandise must be returned in terms of their original compliance status, products only will be refunded if returned in their original packaging with the label and in perfect conditions to be sold. Any items damaged in any way whatsoever, worn or dirty and whose condition does not allow to be sold can not be exchanged or refunded and will returned to the client. Items received in perfect conditions to be sold will be refunded with the payment method that was used to place the order. Otherwise we reserve the right to refuse the refund.
Shipping returning costs are at your own. Feel free to choose and use the shipping company that best suits your needs or offers you the most competitive prices but, in order to have more control over your return, we recommend that you use a shipping service in which you are provided with a tracking number so you can know where your parcel is at all times.
Once we receive the product and check that it is in perfect conditions, we will proceed to refund you. If we need to refund you via bank transfer a sum of 3€ will be deducted from the total as a means of cost of the wire transfer.
Until we will not receive the product we will not be able to issue the refund.